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SALESQUALITY
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Re: SALESQUALITY
Dear Sales Team,
Regarding the Quality/Sales Requests pending attached is our goal for week 08:
We are prioritizing the requests that are further down the pipeline, pending on approval and to do (on manager and Director).
Is there any sales request extremely urgent to you that is out of our prioritization flow?
Thank you for your work!
by Jose Moreira - 12:45 - 22 Feb 2022 -
Re: SALESQUALITY
Dear Rishab,Thank you, I will focus on those 2 requests first.
Best regards,
JOSE MOREIRA
Quality Manager
On Wed, Feb 16, 2022 at 1:12 PM Rishab Singh <relationship@amazoniabio.com> wrote:@Jose MoreiraYes,- FILL THE QUESTIONAAIRE / Ambrosiae
- Vitmark / W06 / GUAVA PUREE TDS
Organic regards,Rishab SinghSALES COORDINATORAMAZONIA BIO SPRL - VAT BE0629962738Tel: +32 (0) 244 500 33 | Website: www.amazoniabio.comOn Wed, Feb 16, 2022 at 12:38 PM Jose Moreira <catchall@amazoniabio.com> wrote:" Dear Sales Team,
Regarding the Quality/Sales Requests pending attached is our goal for week 07:
We are prioritizing the requests that are further down the pipeline, pending on approval and to do (on manager and Director).
Is there any sales request extremely urgent to you that is out of our prioritization flow?
Thank you for your work!"Sent by Amazonia Bio SPRL using Odoo.
by Jose Moreira - 08:48 - 16 Feb 2022 -
Re: SALESQUALITY
@Jose MoreiraYes,- FILL THE QUESTIONAAIRE / Ambrosiae
- Vitmark / W06 / GUAVA PUREE TDS
Organic regards,Rishab SinghSALES COORDINATORAMAZONIA BIO SPRL - VAT BE0629962738Tel: +32 (0) 244 500 33 | Website: www.amazoniabio.comOn Wed, Feb 16, 2022 at 12:38 PM Jose Moreira <catchall@amazoniabio.com> wrote:" Dear Sales Team,
Regarding the Quality/Sales Requests pending attached is our goal for week 07:
We are prioritizing the requests that are further down the pipeline, pending on approval and to do (on manager and Director).
Is there any sales request extremely urgent to you that is out of our prioritization flow?
Thank you for your work!"Sent by Amazonia Bio SPRL using Odoo.
by Rishab Singh - 08:12 - 16 Feb 2022 -
Re: SALESQUALITY
" Dear Sales Team,
Regarding the Quality/Sales Requests pending attached is our goal for week 07:
We are prioritizing the requests that are further down the pipeline, pending on approval and to do (on manager and Director).
Is there any sales request extremely urgent to you that is out of our prioritization flow?
Thank you for your work!"
by Jose Moreira - 06:38 - 16 Feb 2022 -
Re: SALESQUALITY
Noted, will do.Tamara GándaraQuality Assistant+351 211 450 375On Tue, Feb 15, 2022 at 1:05 PM Michelle Cauchick <catchall@amazoniabio.com> wrote:@Tamara Gandara please add the report template to the quality manual--
AdministratorSent by Amazonia Bio SPRL using Odoo.
by Tamara Gandara - 03:30 - 16 Feb 2022 -
Re: SALESQUALITY
Ok, noted!Tamara GándaraQuality Assistant+351 211 450 375On Tue, Feb 15, 2022 at 1:02 PM Michelle Cauchick <catchall@amazoniabio.com> wrote:
@Rishab Singh please update about deadline of sales = on you to have them accomplished
@Jose Moreira please update about deadline of quality = on you to have them accomplished
Deadline for SalesPeople = review their pending requests / create folders for related products -> Next week Monday 14/02.
Deadline for QualityPeople = report of docs pending on Quality Sales / Status / Forecast due tomorrow 08/02/22 (after Quality Meeting is done, presentation is ok). Weekly routine from now on, responsibility of Jose to log in #SALESQUALITY
Deadline for QualityPeople = report of docs pending per person due tomorrow 08/02/22 (to be sent to a related person email directly). Weekly routine from now on, responsibility of Jose to log in #SALESQUALITY
Deadline for QualityPeople = have 0 to-dos on Quality Side of Quality Sales Request by Monday 14/02.--
AdministratorSent by Amazonia Bio SPRL using Odoo.
by Tamara Gandara - 03:29 - 16 Feb 2022 -
Re: SALESQUALITY
@Tamara Gandara please add the report template to the quality manual
by Michelle Cauchick - 08:05 - 15 Feb 2022 -
Re: SALESQUALITY
@Jose Moreira please send the quality meeting report of last week and also the one for this week, now this is on you weekly
by Michelle Cauchick - 08:05 - 15 Feb 2022 -
Re: SALESQUALITY
@Rishab Singh please update about deadline of sales = on you to have them accomplished
@Jose Moreira please update about deadline of quality = on you to have them accomplished
Deadline for SalesPeople = review their pending requests / create folders for related products -> Next week Monday 14/02.
Deadline for QualityPeople = report of docs pending on Quality Sales / Status / Forecast due tomorrow 08/02/22 (after Quality Meeting is done, presentation is ok). Weekly routine from now on, responsibility of Jose to log in #SALESQUALITY
Deadline for QualityPeople = report of docs pending per person due tomorrow 08/02/22 (to be sent to a related person email directly). Weekly routine from now on, responsibility of Jose to log in #SALESQUALITY
Deadline for QualityPeople = have 0 to-dos on Quality Side of Quality Sales Request by Monday 14/02.
by Michelle Cauchick - 08:02 - 15 Feb 2022 -
Re: SALESQUALITY
@Michelle Cauchick Understood! @Andrei Hetel please read and confirm
by Rishab Singh - 06:50 - 9 Feb 2022 -
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Re: SALESQUALITY
@Jose Moreira please also schedule for yourself to see what points i need to change in the task card due to this change of procedure ok? Put the cells in a different color and add a comment there (ill implement the changes)
@Tamara Gandara please add this to the quality manual
@Rishab Singh @Andrei Hetel missing you to confirm if all is understood
thanks a lot
by Michelle Cauchick - 04:02 - 8 Feb 2022 -
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Re: SALESQUALITY
Dear Michelle, good morningI can't find the print screen, I thought it was on the conversation. Can you please attach again?Tamara GándaraQuality Assistant+351 211 450 375On Tue, Feb 8, 2022 at 6:26 AM Michelle Cauchick <catchall@amazoniabio.com> wrote:
btw, it was missing the printscreen, please find it attached
--
AdministratorSent by Amazonia Bio SPRL using Odoo.
by Tamara Gandara - 03:39 - 8 Feb 2022 -
Re: SALESQUALITY
Got it, thanks!Tamara GándaraQuality Assistant+351 211 450 375On Tue, Feb 8, 2022 at 6:26 AM Michelle Cauchick <catchall@amazoniabio.com> wrote:
btw, it was missing the printscreen, please find it attached
--
AdministratorSent by Amazonia Bio SPRL using Odoo.
by Tamara Gandara - 03:36 - 8 Feb 2022 -
Re: SALESQUALITY
btw, it was missing the printscreen, please find it attached
by Michelle Cauchick - 01:26 - 8 Feb 2022 -
Re: SALESQUALITY
Dear Michelle,Received and understood.Will do,Best regards,Tamara GándaraQuality Assistant+351 211 450 375On Mon, Feb 7, 2022 at 4:12 PM Michelle Cauchick <catchall@amazoniabio.com> wrote:
Hello there, hope you are well.
I have changed the procedure for Sales Quality interaction in order for us to have as a team a faster and better result.
Currently -> Sales creates the Sales Quality Request in Odoo App + Logs / Send emails to Quality in many places + There are doubts on both sides on how to communicate and what is on whom
SalesPeople offered in the past to help Quality. Quality team is still quite young in the company and still quite slow (even though much much better than before 😊
Please follow this flow:
REQUEST CREATION = SalesPerson creates Sales Quality Request in Odoo App + Put the Original documents sent by Client in the Request (attachment log = questionnaires / questions / platform links, etc) + ALREADY ADD THERE THE LINK TO A FILE WITH ALL STANDARD DOCUMENTS OF THE RELATED PRODUCT(S) -> This folder is to be created by the SalesPerson inside of Quality Sales TD (check printscreen attached), inside of the folder there will be all standard documents which were found by SalesPerson in the specific folders. SalesPerson must mention to QualityPerson if the Folder is complete or not (composition is herein below). **SalesPeople will also put the link of the all standard documents folder of such a product inside of the Standard Document App (on the specific field in the app). And QualityPerson will update the folder if any pdf is changed so it may continue up to date.
REQUEST RECEPTION = QualityPerson will verify if it fully understands the request, if the all standard documents folder is in fact done, if there are any doubts, and QualityPerson will list (count) the missing documents (on the specific field in the app).
REQUEST PROCESS = QualityPerson will process the other documents (the ones that need to be filled, created, etc).
REQUEST BLOCKAGE = Quality Request procedure and progress is still on Quality Responsibility. If there is anything missing from other departments, Quality must have tagged the related person inside of the Request + Update the Necessary Fields (Related Person / Missing Info / Why) + Quality will send 1 email per week per person with pending matters on them. If Quality has a question that SalesPerson cannot reply, only the client, then Jose will get authorization from SalesPerson to contact directly the client quality team by email (keeping SalesPerson in copy of conversation = but there is no sense in SalesPerson intermediate this situation).
REQUEST RESULT = QualityPerson will add up the remaining documents and make a final Zip folder + nice email and send it to the client.
Ex: Lets suppose that Andrei has 10 Quality Requests Pending -> He will go in all the 10 of them and put inside the standard document for the related product(s). If it is a new request, he will create the request and the all standard documents folder at once (from now on). If Quality does not understand 2 requests or more of andrei, it will be communicate in a log plus CTA will be sent to his email saying why they are blocked, what is expected of him and when can he reply , in the meantime Quality will work on the part they do understand or do quality basic doc.
ALL STANDARD DOCUMENTS CONCEPT:
Technical Data Sheet (TDS)
Standard Statements (GMO-Pesticides, Packaging, Allergens, Halal-Vegan, HACCP, Food Safety, ETO)
Material Data Sheet (MSDS)
Flowchart
OTHER DOCUMENTS SALES PEOPLE HAVE ACCESS AND CAN PROVIDE TO QUALITY IN FOLDER FORMAT WHEN SALES KNOW THEM TO BE REQUESTED:
Lab Tests
Certificate of Analysis (CoA)
Special Statements (any that is not the Standard Statement mentioned in the All Standard Document Folder)
Deadline for SalesPeople = review their pending requests / create folders for related products -> Next week Monday 14/02.
Deadline for QualityPeople = report of docs pending on Quality Sales / Status / Forecast due tomorrow 08/02/22 (after Quality Meeting is done, presentation is ok). Weekly routine from now on, responsibility of Jose to log in #SALESQUALITY
Deadline for QualityPeople = report of docs pending per person due tomorrow 08/02/22 (to be sent to a related person email directly). Weekly routine from now on, responsibility of Jose to log in #SALESQUALITY
Deadline for QualityPeople = have 0 to-dos on Quality Side of Quality Sales Request by Monday 14/02.
QUICK REMINDER HERE ON QUALITY SALES DOCUMENTS STRUCTURE
Sales Quality Request = flow is above = to be done inside of Sales Quality Request app in Odoo. This is valid for all demands from clients (questions, questionnaires, statements, complaints, etc).
Standard Quality Documents (tds, standard statements, msds, flowchart) = SalesPerson to takein Standard Quality App or in its absence take in TD and add in the App the link please. If there is a doubt or request about such docs, please log Quality Assistant there (Tamara). Unless the product does not exist = then tag Production assistant (Alessandra) in the Product app (closest product to the one you are requiring to be created = once created it will be validated by Production Manager = me).
Docs related to Lots (lab tests and coas) = SalesPerson to take in COA App or in its absence take in TD and add in the App the link please. If there is a doubt or request about such docs, please log Quality Assistant there (Tamara). If the lot does not exist in CoA app but exist in Inventory = anyone can create the lot and then tag Quality.
THIS MEANS = DO NOT ASK FOR QUALITY DOCUMENTS IN ANY OTHER PLACE (NOT IN SALES ORDERS, NOT IN SALES OPORTUNITIES, NOT IN INVOICES, NOT IN LOT, NOT IN PICKING, NOT BY EMAIL, NOT IN PRODUCT APP UNLESS PRODUCT DOES NOT EXIST)
PLEASE LET'S COMMUNICATE BY #SALESQUALITY -> REPLY THERE IF YOU UNDERSTOOD 100% OR WHAT IS YOUR DOUBT OK?
Thanks!--
AdministratorSent by Amazonia Bio SPRL using Odoo.
by Tamara Gandara - 01:14 - 7 Feb 2022
